DC
Devon C

1 reviews | Active since Jul 2018

30 Oct 2019, 08:32

SA’s so called best network ? Pathetic !!!!

Pathetic pathetic pathetic pathetic!!!!!!!

On Monday the 21-10-2019 I went into your store at the Glen shopping center to port my number to your network , the port was done and completed in store , I was told the port would take 24 to 48 hours . The port eventually went thru 7 days later on Sunday 27-10-2019. Pathetic! Since then any cellphone number on the Vodacom network that calls me gets the message that my number does not exist , again pathetic as it is your own networks numbers trying to get hold of me ! yet when you call my number from a landline or any other network it goes thru no problem at all ! Once again PATHETIC!!! I have tried calling your call center on more than 20 occasions but do you think I can get thru to an agent ? No all I get told is “ we are experiencing high call volumes please use self help options” I try the self help options and nowhere is there a prompt that can sort out my query !! This is pathetic service considering I am supposedly a new client of yours on what’s supposed to be SA’s best network ??? Pathetic is all I have to say

Signed I highly irate customer !!!!!

0
Replies (3)
Vodacom
Vodacom's reply30 Oct 2019, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DC
Devon C's update31 Oct 2019, 14:28
Reviewer Update
Hey Vodacom , do you think someone will be contacting me in this millennium? Or will I just get automated responses once again ?
DC
Devon C's update04 Nov 2019, 13:24
Reviewer Update
Hi Vodacom

as per my initial complaint NO VODACOM NUMBER CAN GET HOLD OF ME !!!! furthermore, like i already said in my first complaint " I have tried calling your call center on more than 20 occasions but do you think I can get thru to an agent ? No all I get told is “ we are experiencing high call volumes please use self help options” I try the self help options and nowhere is there a prompt that can sort out my query !! "

please advise ??? if this is not sorted out asap i will be moving my number to a new network