RM
Reace M

1 reviews | Active since May 2019

06 May 2019, 21:47

Sa's Sh##iest network !

So I decide that I would like to switch to vodacom since its "south africas best network" I then got an open contract with a galaxy s10 - the same day that I received the device I thought that it was broken because I wasn't picking up signal - so I take it to vodacom in ilanga mall and one of the employees laugh at me and say this is vodacom and restarts my phone and said there we go - you now have signal .... so I walk out the shop thinking ***???

10 minutes later no signal !! Go back in and they tell me that with vodacom it's a normal thing to have to restart your device every few hours or in my case minutes !!??

Since then I have been constantly having to restart my device in order to have a functional phone ?

I get my first debit order - just under R1000 and i realized that it's really not worth it for me I'm sorry vodacom but I am canceling my contract as of today- Back to MTN I go !

Your service is Sh#t your signal is Sh#t so take your Sh#t back and stop talking Sh#t by LYING about being the best in SA!!

0
Replies (2)
Vodacom
Vodacom's reply07 May 2019, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 May 2019, 10:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team

Best regards,