NV
Ntsiki V

1 reviews | Active since Dec 2016

09 Jan 2023, 10:44

SA'S NUMBER 1 NETWORK NOT SO WORLD CLASS AFTERALL!

I would assume that a branch being at Mall Of Africa would at least have the best customer service but I was mistaken! The terrible service I experienced from there from the consultants who leave their posts when you're standing right there in front of them after BLATANTLY ignoring you and moving to go help someone else all because ''if you go past the door then you must already have a ticket number and already have been assisted''. WOW!!! How can that be so when the person who I was about to enter looked at me and left that post as well? Then after not being very helpful because I'd ''have to call the accounts department and they don't provide settlement quotes at the branch" she goes off to go gossip and agree with the other one who left the door post about the customer being wrong because my sister asked why I was ignored!!! The google reviews about that branch over the past few months were complaining about the same thing....ATTITUDE and lack of interest in the customer.

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2023, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NV
Ntsiki V's update31 Jan 2023, 12:57
Reviewer Update
2 weeks later and still no feedback from the store manager. This is just disappointing and quite disrespectful really!