1 reviews | Active since Jun 2017

30 Jan 2018, 10:59

Sandown Cape Town Fibre service

Item: Vodacom
Rating: 1
Author: jaaacrrr J

I have only ever got "I'll get back to you" including today again. My SR number has been marked as resolved, no one has contacted me with actual updates other than telling me I am "resolved". I have no timeline, no fibre service and am still being billed.

Zero customer care, zero action via ********** or the email address link. I got a call back from the last hellopeter I wrote then nothing happened.

Be warned, once you sign with Vodacom they will bill you whether you have service or not and there will be no way for you to track actions for your account or contact the people managing your fibre. No updates on credit notes for service being down since December. They are holding up my account closures at my previous banks and this is a shocking inconvenience.

SR ********** 64862

Helpful (0)

Replies (6)

jaaacrrr J's updateReviewer Update

30 Jan 2018, 11:53

Will be in contact with ICASA and NCC Western Cape to see which one can take this further, Vodacom has chosen to ignore my numerous complaints.

jaaacrrr J's update30 Jan 2018, 11:53

Reviewer Update

Will be in contact with ICASA and NCC Western Cape to see which one can take this further, Vodacom has chosen to ignore my numerous complaints.

Vodacom's replyOfficial

30 Jan 2018, 12:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Jan 2018, 12:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

14 Feb 2018, 14:54

Good Day

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO

Vodacom's reply14 Feb 2018, 14:54

Official

Good Day

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO

Vodacom's replyOfficial

14 Feb 2018, 14:55

Good Day James Cronjé,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO

Vodacom's reply14 Feb 2018, 14:55

Official

Good Day James Cronjé,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO

jaaacrrr J's updateReviewer Update

22 Feb 2018, 10:05

Note that it was not resolved. I am busy trying to cancel Sales Order number SO171 ********** 64, I also have a case number for ICASA. I have had no fibre since December, I also had the developers inspect my unit this morning and told me Vodacom can connect my unit like everyone elses. Your staff you have representing you at The Sandown are shocking and unorganized. But that's "resolved" according to Vodacom.

jaaacrrr J's update22 Feb 2018, 10:05

Reviewer Update

jaaacrrr J's updateReviewer Update

22 Feb 2018, 10:06

Also, my account is on hold but the money I paid while I had no service is "to be used against future bills" so now the fight for getting that money refunded starts.

jaaacrrr J's update22 Feb 2018, 10:06

Reviewer Update

Also, my account is on hold but the money I paid while I had no service is "to be used against future bills" so now the fight for getting that money refunded starts.