1 reviews | Active since Mar 2012
samsungJ1 mini phones faulty - Vodacom, Samsung selling phones that break in 3 weeks
<p>We purchased a samsung J1 mini a month agoe through Game Stores from Vodacom, literally 3 weeks later the phone software crashed and other parts where damaged, when we took this back for a new phone or refund, we where told that Vodacom needs to send it back o the technicians for repairsm they cannot refund us or give us a new phone as we past the 7 days to return the phone, i find his 7 days policy a ******* for the consumer as we only picked up the issue after 3 weeks, i feel that this 7 day return poolicy should be extended to 30days obvioulsy considering what is worng with the phone, i am very upset with the fact that after 3 weeks we had this issue and Samsung replaced a few parts on the phone and upgraded the software, how can a new phone need new electronic parts and software, i want a phone exchange or my money back from Vodacom/ Game as i have confirmed with 2 other people that they alo have had issued with this Samsung J1. I will take this matter to my attorney and i will do what it takes to sort this out.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
