KG
Kevashni G

1 reviews | Active since Mar 2012

20 Mar 2017, 08:53

samsungJ1 mini phones faulty - Vodacom, Samsung selling phones that break in 3 weeks

<p>We purchased a samsung J1 mini a month agoe through Game Stores from Vodacom, literally 3 weeks later the phone software crashed and other parts where damaged, when we took this back for a new phone or refund, we where told that Vodacom needs to send it back o the technicians for repairsm they cannot refund us or give us a new phone as we past the 7 days to return the phone, i find his 7 days policy a ******* for the consumer as we only picked up the issue after 3 weeks, i feel that this 7 day return poolicy should be extended to 30days obvioulsy considering what is worng with the phone, i am very upset with the fact that after 3 weeks we had this issue and Samsung replaced a few parts on the phone and upgraded the software, how can a new phone need new electronic parts and software, i want a phone exchange or my money back from Vodacom/ Game as i have confirmed with 2 other people that they alo have had issued with this Samsung J1. I will take this matter to my attorney and i will do what it takes to sort this out.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team