JJvR
John Janse van Rensburg

1 reviews | Active since Mar 2025

10 Mar 2025, 13:36

Samsung Watch 7 Battery problems and Vodacom poor response

I bought a Samsung 7 LTE Watch at Vodacom Shop & Repairs Canal Walk on 21 Feb 2025. I was horrible disappointted in the battery life of the watch and after investigation on Google discover that Samsung has acknowledged the Galaxy Watch 7 battery drain problem and is working on a software fix without a specific timeline yet! I could not walk 2 hours with music then the watch shut down. I sleep with the watch to do Sleep Score with a fully loaded watch to wake up 8 hours later with10% battery left. I then have to recharge before I go for my 2 hour walk. What fustrate me more is a visit the Vodacom Shop yesterday the 9 Feb 2025 and after I show them the Samsung reviews about the watch, want to book in the watch and send it away to Joahnnesburg for a max period of 28 days for possible repairs! Another fustrations is that Samsung does not inform the Vodacom stores about this problem! Every where I asked at a Vodacom shop they was not aware of this issue!

I don't want the watch! Take it back and refund me please!

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2025, 08:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

JJvR
John Janse van Rensburg's update14 Mar 2025, 20:33
Reviewer Update
I contact the Vodacom Shop & Repairs in Canal Walk via the WhatsApp Business Account number on the 10 March 2025. I uploaded the invoice showing the watch details and price I paid. They read the messages but I did not get any reply from them as of 15 March 2025 @ 20h30.

I was called by a woman on the 11 March 2025 @ 9h56 telling me she is on her way to the Vodacom Shop & Repairs in Canal Walk to investigate the issue and she will contact me the same day to give feedback. I am still waiting for the feedback.