gB
glen B

1 reviews | Active since Mar 2009

17 Dec 2021, 10:40

Samsung TV **** from Vodacom

I put a review here on hello peter on 18th November regarding the TV promotion from Vodacom when purchasing a Samsung device. The was a gentleman who contacted me from Samsung after the review and stated they were still out of stock, it has been over a year now as a bought my phone in October 2020. Samsung stated they would get my TV Licence for me and they assured me the TV licence was paid however I have just recieved an SMS from the TV licence department stating my TV licence is still not paid. Samsung, Altron and Vodacom are total *****s, I have submitted numerous complaints and wasted time and money calling the costumer center who just give excuse after excuse. I will be taking the this matter to the Ombud as well as reporting to the consumer protector for the false advertising.

0
Replies (2)
Vodacom
Vodacom's reply17 Dec 2021, 11:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
gB
glen B's update23 Dec 2021, 11:55
Reviewer Update
It has been a week and no call, even on my initial complaint over a month ago I have not recieved a call. I am not sure how long your due course is.......