Samsung ****med Me

I purchased a Samsung S20 plus from vodacom on contract in March 2020, the special was that the phone will accompany a free set of samsung Buds, i followed the instructions and submitted my claim via the Samsung members app, 3 days later I received an sms from Samsung which had my details so this was not an automated response, the sms stated that due to the lockdown my buds delivery will be delayed. After level 3 I contacted Samsung who now claim they don't have any records of my application. I find this absolutely ridiculous, a big company like samsung running a **** so people can sign up for the S20 plus using the free buds as a marketing ****, i am very upset at the poor level of service, now I signed the contract so nothing can be done, samsung its not willing to accept liability, i believe that Samsung is in cohorts with Vodacom.