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daniella B

1 reviews | Active since Jul 2009

17 Feb 2018, 12:21

samsung s8 gave a black screen on day two

I upgraded my contract to a Samsung S8. on day 2 it gave me a black screen didn't want to go on or charge. Took it to the store and it was sent for repairs? Really? I didn't even have a chance to use it. now a week later, no response from store i still sit without a phone. how is that possible. i think it should have just been replaced. even had the screen stickers still on. CAN SOMEONE PLEASE ASSIST.i cant be without a phone for another week.

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Replies (6)
Vodacom
Vodacom's reply18 Feb 2018, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

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daniella B's update24 Feb 2018, 15:06
Reviewer Update
No reply yet.
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daniella B's update24 Feb 2018, 15:08
Reviewer Update
I was in store again today. 10 working days has passed. Waited an hour. 1 manager store is full of clients. And that on month end. How does that work. Im really so so so frustrated with vodacom at this stage.
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daniella B's update24 Feb 2018, 15:08
Reviewer Update
I was in store again today. 10 working days has passed. Waited an hour. 1 manager store is full of clients. And that on month end. How does that work. Im really so so so frustrated with bodacom at this stage.
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daniella B's update27 Feb 2018, 21:36
Reviewer Update
Still no reply. This is bad No feedback since 17Feb18
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daniella B's update27 Feb 2018, 21:39
Reviewer Update
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