LD
Lerato D

1 reviews | Active since Sept 2010

20 Apr 2018, 14:54

Samsung S8 charger problems

Samsung S8 is the worst nightmare. I upgraded to Samsung S8 four months ago, ever since I had it for 3 months I have been having a problem with the charger. Now its even worse the original charger is not charging my phone anymore but it can charger other peoples phones. Its frustrating and I don't want this phone anymore. I went to Vodacom last month with a dead phone. the only time they could charge my phone was with wireless charger. I don't have money for wireless charger cause its expensive. I spoke to Vodacom on chat today they told me they cant help me because the phone has passed 7 days. like really so what must I do with a phone that is dead and its not like I broke the phone. if its broken I could go to my insurance and claim. Can someone take this phone and give me another phone cause i'm missing important calls.

0
Replies (4)
Vodacom
Vodacom's reply20 Apr 2018, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LD
Lerato D's update23 Apr 2018, 09:12
Reviewer Update
Hi, My phone is off due to the charger problem. please call my husband on ***.
LD
Lerato D's update25 Apr 2018, 08:13
Reviewer Update
I'm still waiting for a call even today no one responded. Please Vodacom call me before I go to media.
Vodacom
Vodacom's reply03 May 2018, 12:46
Official

Good Day

Kindly note that your query is currently being assisted by the relevant department who will be contacting you for further assistance.

Regards

Dominic

Best regards,