1 reviews | Active since Mar 2015
Samsung S8 Accessory pack
<p>I was due for an upgrade on my cell phone contract. I went to one of the Vodashops and they told me that I can only get the Samsung S8 with the Accessory pack via online upgrade.</p> <p>So I did the upgrade only to be told two days later that the Accessory kit option was discontinued. Vodacom cancelled the upgrade request and I had to re-apply for a Sumsung S8 without the accessory kit.</p> <p>I'm still waiting for the package to be delivered.</p> <p> </p> <p>I really wanted the wireless charger as that is one of the reasons I opted for the Samsung S8. I can understand the fact that the option was no longer available from Vodacom.</p> <p> </p> <p>The issue I have is that a week after my upgrade I again see the option being advertised on TV. This is unacceptable and I'm really not a happy customer. It is either false advertising or the Vodacom employees are not up to date with what items can be offered from Vodacom.</p> <p> </p> <p>If I knew what I know now, I might have considdered moving to another service provider and now I'm stuck in a contract again. So I believe that I was not treated well.....</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
