CB
Claire B

1 reviews | Active since Apr 2016

18 Apr 2016, 10:51

Samsung S7 Wirless Charger

We upgraded our Vodacom package to an advert displayed in the Vodacom Monthly magazine for the Samsung S7 with wireless charger on about the 20th March 2016. <br> We were advised that they had no stock of the wireless charges and we were to come back in a week as they would have the stock by then.<br> We called the next week only to be advised that they were still waiting and someone would call back.<br> The next week we called again, we were advised someone would look in the stock room and call us back. I am still waiting nearly three weeks later.<br> We went into the branch over the weekend, to be once again told that they still had not received the stock and that Vodacom was aware of the problem and if we were not satisfied to go and log a complaint at Vodacom customer care.<br> I feel that they should not be advertising if they do not have the stock available.

0
Replies (2)
Vodacom
Vodacom's reply18 Apr 2016, 11:32
Official
Hello cpba,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team
CB
Claire B's update13 May 2016, 11:22
Reviewer Update
Well it is almost a month ago which I posted my original complaint regarding the fact that Vodacom has still not given us our wireless charger for the Samsung S7 which came as part of the package. A Vodacom consultant called and requested that I give them a couple of days to investigate and get back to me......... A couple of days has turned out to be nearly a full month and guess what .... still no wireless charger. No communication apart from the initial contact. Shocking Vodacom...