Samsung S7 Re-Re-Re-Re- repair...when will it end....

Item: Vodacom
Rating: 1
Author: Ziyaad B

Could Someone Please Assist me in resolving my issue!!

this is now the 4th or 5th time i am sending my Samsung S7 for repairs... 90% of the unit has been replaced already!!! each time i request that they please ensure everything is working 100% but each time after a month or 2 something else goes wrong!! this is rather annoying , time consuming, and uses a lot of data... i humbly request that this issue be resolved once and for all

Helpful (0)

Replies (4)

Vodacom's replyOfficial

25 Jun 2018, 10:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Jun 2018, 10:57

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Ziyaad B's updateReviewer Update

27 Jun 2018, 00:19

PATHETIC... YOU CALL ME ONCE AND DONT REPLY. JUST FOR THE RECORD THEY SENT ME A QUOTE FOR THINGS THAT WERE NOT FAULTY.I HAVE ALL PRIOR EMAILS WITH ITEMS REPAIRED ETC.. NOW THEY ARE SIMPLY TRYING TO GET AWAY FROM REPAIRING THE UNIT CORRECTLY. CONTACT ME OR EMAIL ME SO THAT I CAN FORWARD ALL DOCUMENTATION THROUGH TO YOU PRIOR TO TAKING THIS MATTER FURTHER. MANAGER HAS STILL NOT REP****,

Ziyaad B's update27 Jun 2018, 00:19

Reviewer Update

Vodacom's replyOfficial

04 Jul 2018, 10:20

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Vodacom's reply04 Jul 2018, 10:20