jG
jade G

1 reviews | Active since Nov 2013

17 May 2016, 15:56

Samsung S7 Faulty

<p>I got a Samsung S7 on contract through Vodacom last Sa****ay. The phone always fast charges whether or not it is on the fast charge option. And no it is not just the display problem as the sales clerk told me. This cannot be good for the battery . I took it back to them this weekend and was told it would need to go for repairs to the Vodacom store. I DO NOT WANT TO SEND MY BRAND NEW PHONE FOR REPAIRS. I EITHER WANT A NEW PHONE OR A REFUND BECAUSE THIS IS NOT WHAT I AM PAYING R600 FOR A MONTH!!!! A broken phone!!!!!! This is ********* and I am sure against the Consumer Protection Act. You sold me something that is broken and I want answers!!</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2016, 05:51
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team