Samsung S7 broken in 2 days

<p>vodacom is not playing fair </p> <p> </p> <p>i upgraded this weekend 01/04/2017 to a Samsung S7 edge </p> <p> </p> <p>the installed a screen protector and the handed me the phone </p> <p> </p> <p>this morning i noteced a problem on the phone that the volume down does not work at all but volume up does work </p> <p> </p> <p>they said i have to take the phone in and they will assess it and repair it </p> <p> </p> <p>i asked if they will give my a loan phone and they said no </p> <p> </p> <p>i feel that this is unfair as this phone is not even 3 days old and i can not work with out a phone </p> <p> </p> <p>i upgraded at vodoshop East rand mall and they explained to me that if there is any thing wrong with the phone they will replace it in the first 7 days of having the phone </p> <p> </p> <p>apparently not </p> <p> </p> <p>this will push me away from vodacom </p> <p> </p>