SK
Sonja K
1 reviews | Active since Jan 2012
04 Nov 2015, 08:36
SAMSUNG S6 GALAXY WATER DAMAGED
Contract I***<br> I hereby wish to lodge a complaint re Samsung S6 Galaxy that had water damaged (only the back button on right bottom is not working and no network) you can not fix it and I still have to pay 16 months for the phone of which l can't use at all. Nobody told me to take out insurance when the phone was ordered. It will cost me R6500 through Samsung to fix this phone. Could you please cancel this phone's contract with immediate effect or give a solution to fix this phone that I'm still paying off......
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Replies (1)Vodacom's replyOfficial
04 Nov 2015, 13:57Hello sdkock,
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2015, 13:57
Official
Hello sdkock,
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
