Samsung s6 Edge handed in 9 days ago - NO FEEDBACK

On 27 April 2015, I returned my 4 day old Samsung S6 Edge to the Vodacom Clearwater store, as the phone was faulty - the phone was on, but would not work, would not reboot etc... the gentleman that always assists me (ally Mabaso), as I have 7 contracts with you, even took the phone to the Samsung store, and they confirmed that there was nothing to be done. Ally is an exceptional customer service candidate, and I have absolutely NO complaint towards him. <br> However, he is being thwarted by Vodaworld customer care as well.<br> It is now 9 days that I am without a phone (which I am paying extra for), and there has been ZERO feedback from Vodacom. No one is providing Ally with the answers he needs.<br> <br> I hereby place in writing that I categorically REFUSE to receive the same device back - I do not trust a phone that gives hassles after 4 days (especially as another gent handed his exact phone in with the same problem when I did - this must be a batch problem). <br> <br> I expect delivery of a brand new device to me (I am not running around to you), by 3pm today, or I will escalate this matter further and very publicly.<br> <br> i await your urgent response.