AN
Anita N

1 reviews | Active since Nov 2015

30 Nov 2015, 12:51

Samsung S6 Edge

This is going to be my last complaint and hoping that someone will have the AUDACITY to own up to all this nonsense.<br> <br> Today Monday the 30th November 2015 I call Samsung Morningside to tell them that the phone is still acting up and I truly cant bear the fact that it will end up burning me instead.<br> They lady has the NERVE to tell me to bring it back bearing in mind that , it will be the 3rd time bringing it back, I ask her what job was done to my phone, she then says she will call me back and tell me, an hour later I ended up calling back Samsung she puts me on hold and later answers. I asked her what information she got and she has the audacity to tell me to look at the receipt I received on Saturday. I waited an hour to hear that I should look at the received receipt.<br> Vodacom head office you truly need to improve your agreements between Yourselves and Samsung because you end up leaving us to deal with all the nonsense and we pay you monthly for the contracts.<br> Some of us a loyal customers.<br> If Samsung doesn't fix my phone VODACOM please take the sh*t phone back I would rather not be in a contract that I cant enjoy and give me a better working brand.<br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2015, 16:41
Official
Hello Nitaterryteendip,

I would like to apologise for any inconvenience caused.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team