IS
Ishvani S

1 reviews | Active since Jul 2015

12 Nov 2015, 15:33

Samsung S5 Mini Endless Issues

Hi,<br> <br> I have a Samsung S5 Mini for over a year now, and from the time I got the phone, I have been having endless issues. The number one issue is the loss of network connection.<br> I booked the phone in last week and the technical guy said that many people have complained about the same issue and this is related to the phone's defective motherboard. I was profoundly disappointed when I picked up the phone on the 11 Nov 2015 and noticed that the report merely stated that all they did was a software upgrade. I have done several software upgrades on the phone and it has never resolved the issues. I have to continually restart my phone to make sure I have a network connection and also to fix the freezing issue. I have missed several important calls from my family and colleagues. <br> <br> Problem #1 - Issues with Network connection<br> Problem #2 - Freezing and crashing problems<br> Problem #3 - Poor battery life<br> <br> Vodacom, please can we resolve these issues urgently. I do not have time to constantly drive to Midrand - Vodaworld and send this phone in for repairs.<br>

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2015, 15:58
Official
Hello ishvani,


Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,