1 reviews | Active since Jun 2015
Samsung S4 screen repair for the 2nd time
yesterday I went to Vodacom pta in dutoit street for repair of my contract S4 phone, before I booked the phone in I asked that this phone is the 2nd time its coming for screen repair and I was told that its for free, the reason why I took it for the 2nd repair last year when I took the contract I was told that for this type of phone you get 2 free repairs, 1 screen repair and 1 liquid repair or 2 screen repairs in the duration of my 24 months contract. my contract has not ended yet its expiring on the 30th of June 2015. I took my phone for repairs and now i'm getting a phone call that I must pay +R2300 for repair to my phone I asked the lady is there anything wrong with the phone and the lady said no there is nothing wrong with the phone the money is for screen repair, but I do not get it why do I have to pay for the 2nd repair whereas I was told its within the 24 months its for free, I would understand if I took the phone on the 1 of July then I was going pay for the repair, now I have cancelled my contract effective 1 July due to dissatisfaction of the service. Unhappy Vodacom Customer.
According our records you were called and provided feedback from Vodcare Repairs regarding your device.
Regards
Consumer Website Team
According our records you were called and provided feedback from Vodcare Repairs regarding your device.
Regards
Consumer Website Team
