1 reviews | Active since Sept 2014
SAMSUNG S24 and the worst repair service from vodacom
Seriously Samsung South Africa and Vodacom SA the after market service is pathetic. I sent a brand new S24 ultra for repairs because it was heating up and the battery was draining. A software update was done and the phone was returned. 24 hours after using the phone the battery drained in a space of 1hour from 72% to 40% all apps closed and the phone was extremely hot. I returned the phone back for repairs only to be told today there is nothing wrong with the phone and the phone will be returned.Are the techs just stupid or don't actually care to read what's happening with the phone. My job card number is ***2 its sitting with Vodacom repairs at vodaworld. I demand upper management to look into this issue and sort it out. I'm not prepared to send the phone in 3rd time round as I'm left without a phone and it's very annoying to keep setting up the phone and restoring apps etc
Still no one has contacted me. I need my phone fixed before I leave for overseas on the 3rd April. This is pathetic service let alone I'm confirming there are issues with the phone overheating and battery draining yet im being told nothing is wrong and the phone is sitting with QA at Vodaworld
Still no one has contacted me. I need my phone fixed before I leave for overseas on the 3rd April. This is pathetic service let alone I'm confirming there are issues with the phone overheating and battery draining yet im being told nothing is wrong and the phone is sitting with QA at Vodaworld