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KF
Keegan F

1 reviews | Active since Aug 2016

16 May 2022, 08:55

Samsung S22 Ultra without charger as advertised

I saw an online deal for a Samsung galaxy S22 Ultra for R929 a month and the ad said "comes with a free travel charger" Nad it was for online only. Seeing as I'm due for an upgrade I decided to do my upgrade online and told them I want the online deal I saw for R929 per month. Then the phone was delivered with no charger and now calling them back they say that the deal I took was without a charger, even though it's the same price and I mentioned seeing an ad, I might not of mentioned that the deal I saw included a charger but how fair is it to have a deal with a charger for the same price and then give me a deal that doesn't include the charger? Since I received the phone I have been calling and been unable to sort this out, I get transferred from online sales to after sales and then back to online sales the whole time without anyone able to assist me. I'm happy with the phone but I find it unfair that now I don't have a charger for it. I even wanted to add the galaxy watch to the contract immediately afterwards and was told I can't.

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Replies (4)
Vodacom
Vodacom's reply16 May 2022, 10:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

KF
Keegan F's update23 May 2022, 10:19
Reviewer Update
Still no contact from Vodacom and I have been calling them since I got the phone and they keep telling me that the person that assisted me (Siviwe) will call me back shortly because only he can escalate it but he never does. This morning I called again and was told the 14 day cooling off period has passed. How is this my fault when I have been calling and calling for weeks now but nobody can assist me? This is really my last with Vodacom, I currently have 2 contracts running for a lot of money but this will be the last for sure. Useless
KF
Keegan F's update23 May 2022, 11:27
Reviewer Update
They just contacted me now and said that even though the ad said if you take the phone online you will get a free travel charger I didn't mention the travel charger so it wasn't included. How fair is this? Now I have to wait for a Manager to confirm if they are willing to send me a charger. I would not of even used the online option to upgrade if the ad never said you get a free charger if done online. How do you do business like this?
KF
Keegan F's update26 May 2022, 09:46
Reviewer Update
3 days later and I still haven't received a call back. Siviwe told me on the 23rd he is going to discuss with his manager and call me back before 12 with an answer. I don't understand how everything is so fast when they want you to take a contract or buy a phone but the minute everything is through then they don't care anymore. Looks like I. Will just have to spend more money to go buy a charger but I won't forget this, the 3 contracts I currently have running will be my last with Vodacom.