Samsung S21 FE A7 Lite Tablet promo

Because of a promotion advertised on Facebook, I specifically chose to upgrade to the Samsung Galaxy S21 FE, where the promotion stated that you could receive a Samsang Galaxy Tab A7 Lite. I completed this deal on the 1st of March, where I received an email confirming my upgrade and that the device was on its way. During the selection of the device, I chose the Olive colour option, and was told that because it is out of stock it will be sent as soon as new stock arrives.

The promotion stated that the device needs to be purchased before March 6 2022, and you would then have until 14 March 2022 to redeem the tablet. By the 9th of March, after contacting Vodacom numerous times, and being told that there was still no stock available, I went into the Vodacom store to receive the device before the redemption deadline. The store did have stock and did my upgrade then and there. When I redeemed the tablet on the Samsung members app, I got a mail from them saying that the device was bought on the 9th which is after the promo period.

I explained to the Samsung support team what had happened and they advised me to send an email to the Samsung ZA estore. Since then I have received no feedback from them, and today is the final day of the promotion to claim.

I feel like they are delaying on purpose to let the promo period end. I feel this is very unfair as I started the entire purchase on the 1st of March which was within the promo period. I would most likely have chosen a different device had it not been for the promotion. This is bad service from both Vodacom and Samsung