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CB
Cherise B

1 reviews | Active since Sept 2017

26 Sept 2017, 10:02

Samsung Note 8

Vodacom I pre-ordered the Samsung Note 8 online on the 28th of August. I received a call from the call centre on the 13th of September to confirm the order and was told that it would be delivered in 3 to 5 business days. Which means I would have received it at the latest by the 19th of September. After numerous phone calls, the only reply I'm getting from the call centre is that it is waiting to be dispatched, I even got a tracking number for RAM couriers from Vodacom but they do not have the package! Today I was told that you do not have stock for the Note 8 in midnight black, NOT TRUE! Why is it that some of your customers who pre-ordered the Note 8 in black last week Tuesday, 19th, and received their handsets on Friday, 22nd, and I HAVE TO WAIT 2 WEEKS? Please explain to me how if I ordered first I receive it last? Surely it should work on First come first served basis?!

IS THERE ANY WAY THAT YOU CAN GIVE ME A DEFINITE ANSWER AS TO WHEN IT WILL BE DELIVERED?

0
Replies (4)
Vodacom
Vodacom's reply26 Sept 2017, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CB
Cherise B's update26 Sept 2017, 11:26
Reviewer Update
Thank you! also just received a message that I should send details and posting to ********** I just sent requested info to above email adress.
Vodacom
Vodacom's reply26 Sept 2017, 14:13
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

CB
Cherise B's update03 Oct 2017, 09:40
Reviewer Update
Got a call from Lunigle saying that the package is STILL waiting to be dispatched. Apparently there has been an error in the system at the warehouse and they didn't dispatch the packages of one of the folders. I was assured that her manager would send a request that the package would be released immediately. I spoke to Lunigle's manager on 28th of September and asked if I coukd please get a definite date when it will be dispatched. She said she will find out and have ine if the operators contact me... I am still waiting for that call! It has now been a week and still no package! I am now fed up of hearing it is waiting to be dispatched!!!!! I am going to be billed for the handset without me even having it! There should be a wireless charger sent to me seeing that I have had to wait for so long. Who else can I speak to? Somebody higher up.