BH
Bo H

1 reviews | Active since Jul 2010

05 Feb 2015, 11:45

Samsung Note 2

29th Oct '14 I took my phone with problems with no ext damage, the phone wasn't fixed but was returned to me with more problems than before, therefore I returned it back to Vodacom Randfontein for the 2nd time was given Job No after it went for repairs it was given back to me, it wasn't fixed as it was still having problems, more problems this time, I sent it in for repairs for the 3rd time but before I did that I noticed my phone was broken on the top corner which when I took it in for the second time it was not like that however I didn't say anything as I wanted my phone fixed & I was in the meantime looking for the 1st job card I was given to be able to argue my case regarding this issue, the repair centre called me and asked me to pay R3000 for physical damage repair which my phone never had such problem, I told the guy I spoke to that my phone was in for repairs for the 3rd time with different problems and the two times there were different issues that they couldn't fix. So all in all Vodacom didn't fix my phone due to me refusing to pay for something I know nothing about. I want my phone fixed or my contract cancelled.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 14:59
Official
Hello BeeDee,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,