Samsung J5 Prime

Samsung J5 Prime

Phone activated on 31.05.2017

Phone returned to Vodacom Kroonstad on 6.6.2017 due to speaker not working when receiving calls. This should have been treated as an Out of Box Failure. (Ref: ********** 8)

Yet, the phone was send in to the repair centre and returned. Software was upgraded

On 15.06.2017 I returned the phone again to Vodacom Kroonstad for the same problem. (Ref: ********** 2) PCB replaced.

On 11.07.2017 the phone was returned to the same store, with the same problem – I could not receive any calls due to the speaker scratching. (Ref: ********** 3)PCB replaced

On 04.09.2017 phone was returned yet another time – same problems. (Ref: ********** 6) PCB replaced

On 07.09.2017 the phone was returned again, with the same problems. (Ref: ********** 0) PCB replaced

On 30.10.2017 the phone was returned again and I am still waiting a response as to what action Vodacom is going to take. (Ref: ********** 1)

The above was followed up with numerous calls from myself to the store as well as to the repair centre in Johannesburg.

Staff at the Vodacom shop never returned my calls and I had to keep on phoning them. Up until today, I have had no response, except that their Area Manager confirmed that the phone will be replaced with a different unit. According to staff this Samsung J5 Prime have given numerous customers problems.

On my next follow up call I was informed that this phone is now in Johannesburg for assessment to determine how much will be refunded.

I was also told that I will have to pay in +- R600.00 for a different phone.

Numbers dialed : 082 111, **********

During my last call the operator kept telling me that there is nothing wrong with this phone and that it was returned to the Kroonstad store on 6 December 2017.

However, when I phoned the Vodacom Kroonstad branch about this, their story was different, stating that the phone was once again returned to Johannesburg for an assessment.

Up until today, 19.12.2017, I have been paying my full premium on this unit, yet I with without this phone for the above periods. The convenience to myself and the company and customers I work for cannot be explained.

This morning I phoned Vodacom again – they promised to return my call by Friday last week and that I will have a solution. Yet no calls received and still no phone. The phone is still in Johannesburg?