JR
Jarrod R

1 reviews | Active since May 2017

16 May 2017, 10:31

Samsung Gear Frontier

<p>At the end of March i went and upgraded my contract. I was really excited to get a smart watch and as Vodacom had been advertising thier new A5 cellphones with a gear watch included for an addition R230 per month, i figured it was the perfect time to finanlly get a smart watch. The sale consultant did tell me there was a waiting period of 3 weeks and i was more than happy to wait, as i had assumed they would order the stock from Samsung and importing stock would normally take this amount of time. I had checked around and Takealot gave the same estimated delivery time as Vodacom. However it has now been 9 weeks since i have upgraded my contract. I have paid for a device i do not even have yet. Phoning the store and going and seeing the consultants only ever gets me the "IT'S BEEN ORDERED" line and this really does not make sense to me. I Phoned other vodacom stores in my city and they have told me they have recieved the smart watches that i wanted so why doesn't the store i have a contract with have the stock. This is truly frustrating, i would of been ok if the consultant was straight with me and told me it would take this long but their lack of honesty and the fact that stock is availble is truly heartbreaking. I have wanted a Gear Watch for over two years now.</p>

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Replies (2)
Vodacom
Vodacom's reply16 May 2017, 11:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jun 2017, 12:15
Official

Dear Jarrod Rajindraparkash,

As discussed, the Store in question will make contact with you.

I do apologise for the bad service received.

Regards,

UW