RK
Rika K

1 reviews | Active since Dec 2022

29 Aug 2023, 10:08

Samsung Galaxy Watch5 *******

I upgraded my cellphone to a Samsung Galaxy on 3 August 2023 and received a Samsung Galaxy Watch5 as an add-on "gift". From the start, the battery of the watch lasted no more than 5 hours. I went back to the Vodacom store in Somerset West Mall on 11 August 2023, and it was sent away for "repairs". Thet never contacted me to collect it and I went there on 27 August 2023 and it was waiting for me.. On 28 August the battery lasted 7 hours. Today, 29/8, after having charged it through the night, there is 48% battery life left after 3 1/2 hours with it NOT even connected via Bluetooth to my phone. The Vodacom shop told me to bring it back again to be sent away again! I do not want it to be sent back again! What can I do to have it replaced?

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Replies (1)
Vodacom
Vodacom's reply29 Aug 2023, 11:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team