JH
Jacquelyn H

1 reviews | Active since Dec 2015

12 Dec 2015, 12:04

Samsung Galaxy S5

I had a Samsung S4 on contract from Vodacom which started giving problems in Nov 2014, as I use my phone for business I had to sit with no phone while it was in for repair. I received the phone back and 2 weeks later the camera stopped working again, and the phone was overheating and hanging again. I had no choice but to proceed with a pre-mature upgrade on February. Vodacom charged me additional fees on my contract until October with my upgrade to the S5 due to the upgrade being early. I was unable to sit without a phone while they tried to repair it again, hence I did the upgrade. I am now sitting 9 months later with an S5 doing the same things as the S4, and have been told my phone has to go in<br> for repairs. Unacceptable from Vodacom and Samsung seems to be a very bad choice of phone.<br> <br> Logged the call with 082111 this last week to escalate the issue, was promised a call from Vodacom and an sms with a reference number. Still waiting.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2015, 12:37
Official
Hello AmJax,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team