Samsung Galaxy Note10 Lite Review, Tips Tricks, Tested, 6GB 8GB RAM, VODACOM ****

Samsung Galaxy Note10 Lite Review, Tips Tricks, Tested, 6GB 8GB RAM, VODACOM ****

Please note this will be a long read, as I have included both a review of the phone and the ****, and lack of Service and or Managerial ability from Vodacom Support (Contract facility) to address a serious fault in their advertising. (This Makes SAMSUNG look bad actually)

This post will be broken into 3 sections:

1. Reason for the Hello Peter Request and VODACOM **** on the Samsung Galaxy Note10 Lite 2. Overview of correspondence with Vodacom. 3. Samsung Note10 Lite Review, Tips, Tricks

1. First the reason for logging this request on Hello Peter -

If you have recently taken a contract (or perhaps even made an online purchase from Vodacom) via the app for the Samsung Galaxy Note 10 Lite. Please check your device!! IMPORTANT If you got the device before the 26th of February 11:30am, The phone was ADVERTISED as the 8GB RAM model, however the device you received might be a 6GB RAM model. You can check this by: Open Settings on your Phone -- Scroll to Device Care and tap on it --- tap on Memory -- The phone will do a quick check, and your available memory will be shown under bar that comes up ( usage amount / device memory ) used. for example, 4GB/6GB used.

2. Overview of correspondence

- Device received from Vodacom on the 19th of February 2020 - Device Setup and tested on 20th February 2020, noticed slight delay on App start up times, checked device memory and call made to Vodacom 082 135 contract upgrade line - Spoke to Priscilla Naidoo (***, *** (1 person using both email accounts - she did reply on both accounts) - She requested screenshots of the incorrectly advertised product) - Email sent 20th February 2020 (10:11 - detailing the wrong device screenshots of the device spec, and link to show incorrect advertising - please find correctly advertised device RAM on the same link now. - https://myvodacom.secure.vodacom.co.za/cloud/shopping/product-details/Samsung_Galaxy_Note10_Lite_128GB?app=true -- I have taken a video, of the link selection to the incorrectly advertised device, and have the emails as proof) - Follow up email sent on the 20th of February 2020, to confirm receipt of email - Confirmation email received with an update that the issue has been escalated. - Follow up email sent on the 21st of February 2020. - Response received - Priscilla Naidoo, was also awaiting feedback from the escalation process - Response sent 21st February 2020, requesting contact details for escalation process - Follow up response sent 24th February requesting contact details for the escalation process - Response received 24th of February with *** and escalation email address *** (THIS EMAIL DOES NOT WORK) - Emails sent to *** CC *** on the following days - 24/02/2020, 24/02/2020, 25/02/2020, 25/20/2020, 26/02/2020 - Reason for non delivery found in junk mail on my mailbox ( Non delivery to ***, emails sent to *** would have been received. - First Email sent on the 26th of February 2020, detailed that the adverti*****t was against the consumer ACT - Ad on website susequently changed to the 6GB RAM model by 11:30am, contract prices remained the same. - Email Sent to ***, detailing the NDR and requesting a further escalation contact on 26th February 2020 - Response received 26th of February with the updated contact email of *** - Email sent ***, on the 27th of February 2020 requesting update - Automated response with new *** received, with email detailing that the *** account is de commisioned from 8th December 2019 - Email sent 28th of February 2020 to *** requesting an update - Follow up email sent 3rd March 2020 requesting an update - Follow up email sent 11th March 2020 requesting an update

No responses received.

A call was placed to 082 135 upgrades and contracts department (cant remeber the date - between the 26th of February and 28th of February - Spoke to Sheena. Requested to speak to a Team Leader. None were available, Was promised a call back by a Team Leader. No call was received.

2. Review of the Samsung Galaxy Note 10 lite 6GB RAM Tips, Tricks

So this review bit, will be a bit light, as I have used the Title to try to push up this post on Google search lists, purely to warn potential buyers of Vodacom's ****, (As they should be getting an 8GB model for the price of the contract they would be taking.) Also to hopefully make those that have purchased the device prior to the above listed date, aware that they may have been ****med.

I am a Sony fanboy, and after what appears to be an exit of Sony Mobile from South Africa, I was kinda stuck for a device to get. Decided to try out an affordable Note Device purely for the S PEN. The S Pen is amazing, for creativity (The built in PenUp App is particularly useful, for those that want to learn how to draw, teaching kids how to colour in, and just plain expression). sometimes the app does glitch a little when zoomed in, and moving across the screen. Bandlab works fairly well, however I found that when changing from portrait to landscape while in the app (the delay in redesigning the UI outlay, takes a bit longer) - perhaps the upgraded RAM model will handle this better.

Tips, - sending messages using the s pen, (whatsapp) can be a bit frustrating, (my handwriting is not the best, and i default to upper case letters when writing.) best use the on screen keyboard when messaging else it comes out like you are shouting at people. However it

Tricks - I found out about the screenshot toolbar by accident I find it much easier to use than the right to left screenswipe feature. (a clunky way of taking screenshots.)