Samsung Galaxy Note 9 - Insurance Claim

My Cellphone was ****** on the 15 of February after going through the process of getting all the information needed from the police the claim was lodged with vodacom/finrite on the 20 February, I received no acknowledgement from anyone on the claim, also sent multiple emails and still no response.

Over the past 2 weeks I've spent hours on the phone trying to get through to the insurance, calling the Vodacom call center to try get me though to the insurance but some how no one can. Each agent I speak to (5 different agents over 2 weeks) gives me the same response they need my number to give to the insurance and the insurance will get back to me in 48 hours , I wait 48 hours nothing and try calling again same reasoning.

This is so frustrating and while you are waiting for hours , their prerecorded messages are telling you that all claims will be dealt with within 48 hours. Also they tell you that you have a 30 day claim period well I'm about 17 days into my claim period so who's fault is it when those 30 days have passed and I haven't claimed?

At this point I feel as if the only way to go about it is to take legal action, this is false advertising and they are not supplying any service or compensation in any way.