MV
Marize V
1 reviews | Active since Jul 2020
17 Jul 2020, 20:06
Samsung Galaxy Active 2
They don't even deserve 1 star. I upgraded on 12 June 2020 and added a Samsung Galaxy Active watch (Bluetooth only). I was told I would receive it on 19 June 2020, when I went in it was the wrong watch and I was told to come again in 2 days. They still haven't received it, in the meantime I called, went in , been promised by the manager always adding 2 days more. I've sent an email to complaints, no reply. I dont know where I can take this up with someone who can actually help me? I am really disappointed in Vodacom 4U Fourways Mall.
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Replies (3)
Vodacom's replyOfficial
18 Jul 2020, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2020, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2020, 12:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2020, 12:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
MV
Marize V's updateReviewer Update
22 Jul 2020, 13:03It is not resolved? The consultant just informed me that the product is discontinued and to consult with the store manager. If the in-store consultant placed the correct order it might have gone through before it was discontinued or out of stock, so surely it is a mistake from your side and there is no compromise made and definitely no resolution.
MV
Marize V's update22 Jul 2020, 13:03
Reviewer Update
It is not resolved? The consultant just informed me that the product is discontinued and to consult with the store manager. If the in-store consultant placed the correct order it might have gone through before it was discontinued or out of stock, so surely it is a mistake from your side and there is no compromise made and definitely no resolution.