FJDV
Francois Johannes De Villiers

1 reviews | Active since Sept 2017

27 Sept 2017, 11:29

Samsung free screen

After numerous attempts of requesting vodacom to assist in replacing a broken samsung screen, i was told that the offer falls away after two years!

This was never mentioned when we took the contract out!!!

I am really not impressed as this is false advertising!!!!

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2017, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Sept 2017, 12:48
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,