Samsung free A7 tablet

After upgrading to a Samsung device on the 4th February 2022, I was excited to receive my FREE Samsung A7 Lite tablet which the phone was advertised with.

Once I finalized the purchase/upgrade, I asked where my tablet is. The consultant at the Vodacom store told me I'll have to redeem it on the Samsung members app.

So, thinking this would be a simple process, I happily left the store excited for my free tablet. Once I went to the app and tried to redeem the tablet, I noticed that a PROOF OF PURCHASE was required. Since this is a contract device, there's obviously no slip. I then sent a copy of the qoutation/contract that Vodacom emailed to me.

Samsung did not accept this because the quotation does not have the imei number of the device. After two separate, almost 30min phone calls Vodacom has still not sent me anything that I can provide to Samsung as proof of purchase with the imei number!

Almost 3 weeks later, I am still struggling to redeem a tablet that was advertised as free with the Samsung device! I am extremely annoyed and this is putting it mildly.

If they know this is a requirement for their devices, why make it so difficult to get this POP?

And while Vodacom seems ***********, they drag Samsung's name down with them.