Samsung -bixbey

I am Jacques Greyling and after a medical accident i became visual impaired. When I was looking for handset that can help me to be more independent i was looking at apple because of Siri but then samsung brought out bixbey with did the same function as Siri and becausee i always use samsung. Bixbey worked perfectly until samsung brought out the new android software version on the current phone's. Know i only have limited commands that bixbey response to. know I am very dependable on other people to assist me , with was never the case before. I have been to Vodacom multiple times to try and assist with this problem every time they help to find out and the response they get is that I must wait for another update of the software and that has been going on since Feb 2019 with no resolution or help has been given. Know I have my Note 8 witch I pay a lot of money every month and took it because of the bixbey function. I am very disepointed in samsung because of this problem and at this stage would recommend to anyone . Ps. This letter was type on my behalf.