F
Fabian
1 reviews | Active since Oct 2025
24 Oct 2025, 08:18
Samsung and Vodacom
I have ordered a TV via a voucher received from Vodacom. The TV arrived on 15 Oct. The courier delivered the TV and left without unboxing TV. When I unboxed it, there was damage to the bottom middle of the screen. I logged a call with Samsung, they assessed the damaged and referred me to Vodacom stating that Vodacom is responsible for deliveries.
When I contact Vodacom they say that Samsung supplies the TV.
I'm left frustrated with a damaged TV, it's now a week and a half later without resolve.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
24 Oct 2025, 09:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2025, 09:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
