F
Fabian

1 reviews | Active since Oct 2025

24 Oct 2025, 08:18

Samsung and Vodacom

I have ordered a TV via a voucher received from Vodacom. The TV arrived on 15 Oct. The courier delivered the TV and left without unboxing TV. When I unboxed it, there was damage to the bottom middle of the screen. I logged a call with Samsung, they assessed the damaged and referred me to Vodacom stating that Vodacom is responsible for deliveries.

When I contact Vodacom they say that Samsung supplies the TV.

I'm left frustrated with a damaged TV, it's now a week and a half later without resolve.

0
Replies (1)
Vodacom
Vodacom's reply24 Oct 2025, 09:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team