Samsung A5 cellphone out of box failure

With reference to Samsung Galaxy A5. I lost my cell on 13/06/2015 and claimed from Vodacom insurance. I was told that I could claim a new phone at my nearest Vodacom dealer on 15/06/2015. I went to Vodacom in Voortrekker Str, Alberton. I was told by Linda that they didn't have LG G3 in stock and the Samsung A5 was just as good and I can't have a more expensive phone. Although I was insured for between R7000 and R9500. The Samsung A5 is only worth R5200 which I only discovered later. I settled for the A5. Monday evening I realised there was something wrong with the speaker. Tuesday 16/06/2015 was a public holiday and I could not return the phone as they were closed. The phone also started freezing and I returned the phone on Wednesday morning 17/06/2015 for an OBF on job no. ***9 and requested they order me a LG G3.<br> On 26/06/2015 I went back and was told the OBF was rejected because the phone was freezing due to a software upgrade and the speaker was fine. I took the phone back again on 30/06/2015 for the speaker and the phone was repaired and only sent back 2 weeks later due to shortage of spares. We requested a special OBF which was also rejected although they repaired it.