Samsung A3

So again I have been disappointed by Vodacom, I previously had a Blackberry 9790 which I booked in 6 times for the same issue which was never resolved.<br> I now upgraded my contract to the Samsung A3 during February 2015 and on the 05/04/2015 the touch screen stopped working. I then visited the Vodacom Repair Centre at Gateway and booked the phone in and requested I receive a brand new sealed device and I will return the current device with all the accessories.<br> I was told that this cannot be done as the phone can be repaired, it has now been a week and the phone is not ready, however I receive a sms daily stated that my phone is in the repair process and awaiting parts.<br> <br> I am extremely ****ed off at the service from Vodacom and the FACT that the devices they sell to clients are problematic. My phone is 2 and a half months old and now I must use a repaired phone (which I still dont have) for the next 21 months.<br> <br> I pay for this and it is not given to me for free, This putrid service from Vodacom and the 2nd consecutive contract which has given me problems.<br> To my knowledge accordingly the the CPA if the phone is less than 6 months old I can claim a new device, I was told I cannot.