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Sarie S

1 reviews | Active since Mar 2015

11 Feb 2022, 16:52

Samsung A 32 phone

After phone Samsung A50 screen freeze .I bought a Samsung A32 as offered by Vodacom Woodlands Mall shop. Bought on 9.1.2022 Paid cash because i could not upgrade. Problem till today 11.2.2022 exist. Not solved. connection lost between Garmin Forerunner 45S watch and A32 phone. which i never experienced with A50 phone. 4 times back still have problem. After software update as suggested by Garmin at Samsung customer care Lynnwood. still have the same problem. A trustworthy technician help me free of charge connect Garmin app and re set setting on Watch i am able to use it 80%. Still have to pair and sync after connection lost several time if out of reach by about 10meters. Garmin try Samsung try but no one seems to solve the problem. I just want to report this issue. i have to use this A32 Samsung phone for 2 years till my contract expire. By that time i will consider my options with Vodacom and Samsung who i trusted for many years. If the A32 phone is so called better as said by sales person as the A50 which i never had a problem with my Garmin watch. and all of a sudden this problem that keep me search for problem.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 21:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team