Same Story , Different Month.

<p>Dear Vodacom </p> <p> </p> <p>You are my favourite network provider in SA, but my confidence in you has taken a dip during 2016. </p> <p> </p> <p>For the the second time this year, there is misadministration happening on my account and I've been given the incorrect advice. </p> <p> </p> <p>According to the call center agent I spoke to, Cilwana, I have an open ended data contract, which I am not aware of. According to my own knowledge, I have 3 gigs anytime data and 3 gigs night owl data, which costs me R168,99 per month (signed up in 2011). My debit order that got deducted in November was R879,53. </p> <p> </p> <p>First of all, this happened to me earlier this year, and it ended up with me having to spend hours on the phone, speaking to different people to try and sort it out. Now the very same thing happens!</p> <p> </p> <p>Vodacom, if you were being treated in this way by one of your service providers, would you be happy with the service, even if 10/12 other months of the year the service was good, you are going to remember the bad times only. </p> <p> </p> <p>I have now now been told that my contract should be migrated to a top-up contract where the data usage can be monitored, but this is what I've asked for the last time the same thing happened? </p> <p> </p> <p>I have been your loyal client for 6 years now, can I please have this issue resolved , so that we can continue in a happy client/service provider relationship, because I am on the verge of moving all my contracts over to a different service provider if I need to put up with a situation like this again. </p> <p> </p> <p>The reference number given to me: 1- ********** 398675</p>