VP
Vuyisile P

1 reviews | Active since Jul 2017

27 Jul 2017, 19:49

SAME STORY DIFFERENT BUSINESS I GUESS..

<p>So I recently as I'm today just realise my airtime is been disappearing. I promptly did a little researcher reduced it was a WASP of some kind one I never subscribed to cause I don't subscribe to anything and send a stop message. Now all I want is a refund I can say Vodacom never give me much problems I got a few different Sim cards. So if anyone knows how I can get refunded respond please. I'm not sure how much I lost I'm sure R30 that I've seen just vanish over the past two weeks.</p>

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Replies (2)
Vodacom
Vodacom's reply28 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Aug 2017, 14:40
Official

Good day,

As per our communication sent to you, this query has been resolved.

Please accept our apologies for any inconvenience caused.

Regards,
RM