Same S$#T - different trip...... Roaming charges incorrectly billed..... TRAVEL SAVER

SAME S#€T DIFFERENT TRIP....... Roaming costs over-charged again!!!!!

(This is a repeat problem now again that happened 2 months ago when travelling overseas..... then I was then told the credits given were GOOD WILL gesture............ meanwhile the rates are published on the VODACOM website!!!! and are definitive not approximate or subject to forex fluctuations.)

I left for UAE on the 17th Nov. I arrived in the UAE on the morning of the 18th November.

I activated TRAVEL SAVER on 17/11/17 at 17:27:50. (See the extract of the itemised bill Vodacom sent me)

I received confirmation of that via SMS. I also received an SMS when I landed in Dubai with the chargeable rates given.

See how the Vodacom website RECOMMENDS that I use TRAVEL SAVER and gives me the rates I would be charged at....... this is not APPROXIMATE RATES or EXCHANGE RATE dependent. It is the published VODACOM TRAVEL SAVER RATES.

Yet now look at the extract of my itemised bill and the charges loaded on my invoice.......

- I have been charged at STANDARD ROAMING RATES for calls and data!!! - I have been charged TWO TIMES for MISSED CALLS........ at the STANDARD ROAMING RATES...... to RECEIVE A CALL and MAKE A INTERNATIONAL CALL....... when I didn’t accept/answer/know of a call!!!

Vodacom, please tell me what I did wrong here....... what should I have done differently to have made sure I was billed correctly???

Please log a query for a credit note and see that it is done before the debit order run at the end of December.

This has been uploaded onto your Facebook page for all to see.

Please see my other complaints from last month of the same issue and your ridiculous response on "GOODWILL"......... this time I have all the proof to expose your errors.

Thank you in anticipation. Regards Donald "Valued" VODACOM customer for 20 years!!!!!