1 reviews | Active since Mar 2009
Same shyte different day....
<p>Cell number: ********** 275 Once again ... PROBLEMS...PROBLEMS and more PROBLEMS..... Last week Vodacom decided to cut my line (softlock) after 12 calls to them ..everytime having to give my id number, address, banking details and date of debit order ... finally was told the i need to speak to acquisitions. Acquistions never called me but my line was unblocked 2 days ago and i called them yesterday just to find out what is going on ..... the lady on the phone was helpful and said that she will speak to her supervisor and will make sure the credit limit is lifted. then again last night (I WASNT SURPRISED AT ALL) i got a message to say it has been soft locked again. Now i called Vodacom again this morning... ready with id number...address..bank...debit date and i the guy on the phone says to me even if they lift the credit limit they will still keep blocking it... this will go on for 7 months until Vodacom changes it.... what Bull!!!!! I told him to just get acquisitions to call me back. In the meantime i have some crazy online orders happening on my account too, </p> <p>Order number <br />Total <br />Date <br />Status <br />1- ********** 9922<br />Voicemail<br />Credit Limit Bar<br />R173.91<br />12 Oct 2016<br />Complete</p> <p>View details<br />1- ********** 0173<br />Voicemail<br />Credit Limit Bar<br />R173.91<br />11 Oct 2016<br />Complete</p> <p>View details<br />USSD- ********** ********** 46<br />Network Synchronization<br />R173.91<br />10 Oct 2016<br />Complete</p> <p>View details<br />ONLINE- ********** ********** 21<br />Vodacom Airtime Transfer<br />R209.00<br />05 Oct 2016<br />Cancelled</p> <p>View details<br />1- ********** 8383<br />Voicemail<br />Credit Limit Bar<br />R173.91<br />04 Oct 2016<br />Complete</p> <p>View details<br />1-5 of 5 purchases <br />Help Me</p> <p> </p> <p>Oh and they say i am in over R15 000 arrears.... which in actual fact is the price of my handset!!!</p> <p>Sick and tired!!!!!!! I cant deal with this everyday! Can someone that knows what they are talking about please call me.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
