CC
Chase C
1 reviews | Active since Jul 2011
13 Oct 2016, 09:07
Same problems, different day
<p>I had a problem I raised here: https://hellopeter.com/vodacom/reviews/no-data-16- ********** </p> <p>This problem has since resurfaced. Calling into the call centre is an absolute nightmare, they just send you from one department to the next. No one has any sense of how to help the customer. Now, all my data is gone, and because of no warnings that the data wont be allocated, all my airtime is also used up.</p>
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Replies (3)
Vodacom's replyOfficial
13 Oct 2016, 09:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2016, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CC
Chase C's updateReviewer Update
13 Oct 2016, 15:10Any idea of when I can expect a call?
CC
Chase C's update13 Oct 2016, 15:10
Reviewer Update
Any idea of when I can expect a call?
CC
Chase C's updateReviewer Update
13 Oct 2016, 16:10I have called into the cancelations department and they have since resolved this problem. Fingers crossed its doesn't resurface again.
CC
Chase C's update13 Oct 2016, 16:10
Reviewer Update
I have called into the cancelations department and they have since resolved this problem. Fingers crossed its doesn't resurface again.