Same problem as last complaint. Again. Please help b

Hi guys

I see I have a missed call now.
My phone never rang this side.
I only got the missed call notification.
Please can you try again.
I do have WhatsApp as well.

Thank you

Marc S’s reply17 Dec 2025 at 09:24Hi

I don’t seems to have another missed call from you?

Perhaps tomorrow is better when I am WFH because then I’m on the Wi-Fi?

Either way, please we need help.

Thank you

Good day

Please, I am still waiting for your call and assistance.

Thank you

Hi

YES, as in the post above, I still have the problem.
I am unable to call my wife or my daughter’s SA cell numbers. Not from my SA number nor from my Australian number.
And they can’t call me.
Something is wrong with all three of our SA cell numbers.
Please, please, please.

As mentioned I have WhatsApp as well.

But please. All three of us need help.

I’m sitting next to my iPhone here at home plus we on wi-fi.

Thank you
Marc

Good morning

Still waiting…… please …..

Thank you

Good day

Still hoping for help please……

Thank you

Good day
You must be JOKING!!!!!!!!You’ve just highlighted my exact problem that I’ve been reporting for months, that you cannot fix for this paying customer!!!!!! And now you just close my call because you can’t give me the service and solution I’m paying for!!!!!!
YOU ARE SUPPOSED TO FIX MY Problem AND NOT USE MY PROBLEM TO QUIT ON ME AND LEAVE Me HIGH AND DRY!!!!!!
HOW CAN YOUR INABILITY BE A Punishment TO ME YOUR PAYING CUSTOMER ?????
Please fix why you can’t call me and I can’t call my wife or my daughter!!!!!!!!
Thank youRegardsMarc
My phone is right in my hand and I have no missed calls!!!!!!!

Hi

Still waiting for a solution please Vodacom?

Hi

Not totally true.

I got an email from you telling me you can’t fix it so you closing my call!!!!
How can this reply from you not upset me??

Email I received from Vodacom

Good day,

We?ve attempted to contact you on several occasions, but unfortunately haven?t been able to reach you.

As a result, we?ll be closing your query from our side for now.

Should you require any further assistance, please feel free to reach out ? we?ll be happy to help.

You?re also welcome to reply to the email we've sent you.

Kind regards,
Vodacom Consumer Website Team

Good morning
All three of us have made the changes you’ve recommended.
My wife and I could finally make 2 or 3 calls to each other but then it stopped working again. All attempts to call each other just gave a call failed error.
My daughter was able to call my wife and myself 3 times but neither my wife nor I could call her. Same call failed error.
Afraid the problem persists. Please kindly assist us.
Thank youMarc

Hi

So absolutely nothing more from Vodacom!!!!
Nothing?????

I went to Vodafone today again and again they say it’s a Vodacom problem!!

How about some help ??????

Thank you

Hi

So absolutely nothing more from Vodacom!!!!
Nothing?????

How about some help ??????

Thank you

Hi

So absolutely nothing more from Vodacom!!!!
Nothing?????

How about some help ??????

Thank you

Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.
They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!!

Thank you

Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.
They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!!

Thank you

Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.

They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!! We customers who can’t make or receive calls!!!!!!

Thank you

Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………

Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………

Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………

Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………

Good afternoon

That is an OLD email and I rep**** to it at that time.

We followed every step they suggested and STILL ARE unable to make or receive vodacom calls. I even said that in my reply email and in my various complaints!!!

Point is, since that OLD email VODACOM have not helped us further and in fact just keep reverting to the same questions they asked me years ago, and I’ve answered multiple times, it basically done nothing to resolve this problem.

Nothing.

So after months & in fact since September 2023, we have been begging Vodacom to help us!!!!
And nothing!!
Just excuses and zero resolution!!
Just delay tactics and zero constructive resolution.

Guys, what a poor example of Customer Service and caring for their customers!!!!

So, the sage continues and still the three of us are unable to make or receive Vodacom calls!!!!

Thank you

Hi

I just called my wife’s number from my vodacom number. Call failed.
My wife called me from her Vodacom number to my Vodacom number. Call failed.
I called my daughter from my Vodacom number to her Vodacom number, AND IT WORKED. FIRST TIME IN MONTHS.
I TRIED A SECOND TIME. CALL FAILED!!!!!!

And so the saga continues ….. month after month, Year after year. ……

And zero from Vodacom!!!!!!

Hi

You ask for my number of the 21st.
I gave it immediately.
Today is the 31st and ZERO from Vodacom !!
Nothing……!
No help. No assistance. No resolution. Usual nothing from Vidacom.

Thxs

Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you

Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you.

Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you.