Same price for upgrade but told i cannot afford this! ***!!!

I want to upgrade my contract,i called the upgrades department only to be told that i cannot afford this price plan and i need to look for something cheaper, it is only R100 more then my current contract! you do not know anything about my money nor my budget!

I was told that i need to contact the customers acquisitions department well let me tell you i am not allowed to talk to them they need to log a ticket! well the first consultant didn't even bother to log the ticket. i am furious as i want this deal and and it will expire soon!

i called the stores and they said no they cannot help me and i am not the only customer that has this problem, he asked do i pay via debit order and i said yes, so it seems like that this is a problem for vodacom... i do not want a cheaper contract i want that contract that i have my eyes on!

i have been a customer for 6 years and i have never been told i cannot afford the contract!

Contact me for my Reference number!!!!

i have even gone as far as to email the CEO of vodacom not that i think this will help with anything!!!