CK
Cecilia K
1 reviews | Active since Sept 2016
26 Aug 2024, 15:19
Same old Upgrade Headache
I am trying to do an upgrade telephonically. I have been waiting for a quote for more than a week now. This is the same story every 2 years. I can't upgrade online since my number 'is still on the old system'. I can't upgrade in store because they don't have access to certain functions. What am I to do? Migrate my number to another network after 30 years?
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Aug 2024, 08:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2024, 08:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
CK
Cecilia K's updateReviewer Update
04 Sept 2024, 10:13So I received a call. I was promised a follow up, I did warn that I would not be available the next day so I was promised he will make sure to call again if I can't answer at that time. So last week I did miss the call, a voice note was left, but I don't have a name or number to call back, and it's now almost another week without a resolution.
CK
Cecilia K's update04 Sept 2024, 10:13
Reviewer Update
So I received a call. I was promised a follow up, I did warn that I would not be available the next day so I was promised he will make sure to call again if I can't answer at that time. So last week I did miss the call, a voice note was left, but I don't have a name or number to call back, and it's now almost another week without a resolution.
Vodacom's replyOfficial
04 Sept 2024, 14:21Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2024, 14:21
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
CK
Cecilia K's updateReviewer Update
10 Sept 2024, 08:13I am still waiting. Please can you just get back to me? How do I get hold of your Hello Peter team?
CK
Cecilia K's update10 Sept 2024, 08:13
Reviewer Update
I am still waiting. Please can you just get back to me? How do I get hold of your Hello Peter team?
CK
Cecilia K's updateReviewer Update
17 Sept 2024, 08:09Another week passed, no service!
CK
Cecilia K's update17 Sept 2024, 08:09
Reviewer Update
Another week passed, no service!
Vodacom's replyOfficial
30 Sept 2024, 09:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2024, 09:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,