Same Old Shocking Service!

A few years ago, Vodacom had a really good Customer Care Facility, but it has deteriorated to a disgraceful waste of everyone's time and money. the only way I can get proper assistance is to write a terrible review on Hello Peter!!??

The last time I logged a complaint against Vodacom was for exactly the same thing... trying to get an upgraded phone delivered.

Firstly, I am based in a small town in the middle of nowhere, miles from any Vodashop or anyone who can help me. So I'm very reliant on internet and telephonic support from Vodacom. When I dial 082 178 44, the upgrades department, no one EVER answers the phone. Even when customer care facilitators phone the department, no one answers. So I could never find out either, they are hugely understaffed or they assistants just don't give a damn!

My next issue is that, in the good old days, I could provide a letter authorizing someone else to collect a new upgraded phone on my behalf. This apparently may not happen anymore - I have to collect it on my own behalf. This is fine, I don't have an issue with this, as I feel one can't be too careful these days. But when I eventually got through to a general customer care facilitator, she kindly explained the new rule that I need to collect the phone myself. After failing to get through to the upgrades department (like everyone else fails) she promised me that she would get back to me tomorrow with all the information I need to change the delivery address for the courier. This never happened.

Again I unsuccessfully phoned numerous people and even messaged Tobi, but no one can help me.

Now I am wasting my time writing out a complaint on HelloPeter to get someone to help me!!!

Why do I have to always resort to this to get my attention???!!!