Same old same old

After 5 days of chatting to Vodacom's FB help desk, no joy. My account remains blocked and so it goes. Every month they try take a double debit order for an account that is not due and it is returned. Yet, after goodness knows how long of dealing with this, and raising it with them, they still not fixed it and everytime I speak to the accounts department, I get arrogant, unhelpful people. Ongoing problem, and repeated every month.