1 reviews | Active since Jun 2016

06 Jul 2016, 13:57

Same old, same old...

<p>Second month in a row my account shows outstanding after just being paid in full via debit order (as it has been for the past 15 years odd years). I phoned Vodacom's call centre last night and they assured me they'll fix it and it will be updated within an hour.</p> <p>Its almost 24h and nothing has changed. I've run out of my data bundle and I cannot buy more because my account shows that it is not paid and it won't allow me to buy anything on the website.</p> <p>Vodacom charges about R2/mb for out of bundle rates (compared to the R0.15/mb of their already pricey bundled rates). </p> <p>Racking up a nice data bill due to your system error here?</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 05:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,